Orders & Shipping
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 3-7 business days depending on your country. You’ll receive a tracking link by email as soon as your order ships.
Which countries do you ship to?
We currently ship to selected countries within the European Union. Available destinations are shown automatically at checkout.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible through the Contact Us page and we’ll do our best to update or cancel it before it leaves the warehouse.
Sizing & Products
Are the items genuine?
Yes. Every item sold on SKOOP is 100% authentic outlet and liquidation stock sourced directly from our brand partners.
How do I find my size?
Each product page includes a size guide with measurements. If you’re between sizes or unsure, feel free to reach out before ordering.
Returns & Refunds
What is your return policy?
You can find the full details on our Shipping & Returns page. In short, unworn items in original condition can be returned within the window stated there.
How long do refunds take?
Once we receive and inspect your return, refunds are processed to your original payment method within 5-10 business days.