Last updated: August 2026
At SKOOP, operated by PROFIT STRATEGJI Ltd., your satisfaction matters to us. This Refund Policy explains your right to return products and receive a refund, in accordance with EU, UK, and Swiss consumer protection law.
1. Right of Withdrawal
If you are a consumer shopping from the European Union, the United Kingdom, or Switzerland, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
2. How to Request a Return
To initiate a return, please contact us at info@skoopoutlet.com within 14 days of receiving your order, including:
- Your order number
- Your full name
- The item(s) you wish to return
Our team will confirm your return and provide instructions.
3. Return Conditions
To be eligible for a return, items must be:
- Unused, unworn, and in the same condition you received them
- In their original packaging, with all tags attached where applicable
- Accompanied by proof of purchase
4. Return Shipping
We offer free returns within 30 days of delivery. Please do not send items back before receiving instructions from our support team.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method, generally within 14 days of receiving the returned goods, in accordance with EU consumer protection law.
6. Exceptions
The following items are not eligible for return unless faulty: items marked as final sale, and items that have been used, damaged, or altered after delivery.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@skoopoutlet.com. We will review the issue and provide an appropriate solution, including replacement, repair, or refund, at no additional cost to you.
8. Contact Us
PROFIT STRATEGJI Ltd.
31 Alabin Street, floor 1, Sredets district, 1000 Sofia, Bulgaria
Email: info@skoopoutlet.com